Trip Support Services

Training

Universal offers a variety of training courses designed to help enhance the knowledge and operations of a flight operations department. Our specialized training courses give your team the tools they need to make your operation successful.

Federal Aviation Administration (FAA)-Approved Aircraft Dispatcher Training Course

Universal has official approval from the FAA to offer the Aircraft Dispatcher Training Course, following the successful graduation of all students from our pilot program's specially modified course. This program will enhance your flight department's expertise and overall aviation knowledge base. Click here for more course details and schedules.

Scheduler & Dispatcher Courses

Held at our Houston headquarters, these courses trace a sample trip's development from initial request to arrival, with useful lessons on planning, operational, and post-flight phases. Participants earn credit under the NBAA Schedulers Professional Development Program (SPDP).

With Universal training, your schedulers and dispatchers can learn to be your most accurate, efficient resource, no matter where in the world you fly.

Scheduler & Dispatcher Seminar dates

Schedulers and dispatchers need an understanding of the elements that affect flight operations, as well as the techniques and resources employed to operate a successful domestic or international trip. Click here for course schedule.

About the presenters

Fred Towers has over 25 years of experience in aircraft operations. His experience includes managing scheduling and dispatch operations for Vivendi Universal, as well as serving as the lead dispatcher for both General Electric Corporate Air Transport and Wayfarer Aviation. Fred is a member of the Schedulers and Dispatchers Committee Advisory Council and is a past chairman and current member of the International Operators Committee.

Mark Christensen, a licensed Aircraft Dispatcher, has over 20 years of experience in aircraft operations and aviation training. His experience includes coordinating aircraft operations as a senior aviation meteorologist and managing the training for the meteorology and flight planning departments at Universal. He previously served as an on-the-job training supervisor in the U.S. Air Force.

For more information about the Scheduler & Dispatcher Courses, please call Worldwide: (713) 944-1622 ext. 3300 or N. America Toll-Free: (800) 231-5600 ext. 3300.

Security Awareness Training

Universal works with its third-party providers to offer on-site security training to help pilots and crew – and, by extension, passengers and executives – to travel worldwide in the safest possible environment for all. Training covers the following topics:

• Identifying global risks
• Understanding the threat process used by criminals and terrorists
  
  • How and why targets are chosen
  • How attacks are carried out
• Developing a travel crisis management and evacuation plan
• Surveillance detection
• Simulation scenarios

For more information on these services, contact Universal at security@univ-wea.com.