Privacy Policy Notice

Universal Weather and Aviation, Inc. and its worldwide subsidiaries (“Universal”, also referred to as “we”, “us”, “our”) are providing this privacy policy to inform you (“you” refers to any entity or person who is not a Universal employee) regarding our collection, use, disclosure, and storage of information about you that we collect via our websites, telephone, facsimile, or otherwise. Our primary goals in collecting information are to provide superior products and services to our clients, to contact companies who have indicated an interest in Universal, and to enable effective use of an informative Universal website.


Universal may collect information from or about you in a variety of ways, including but not limited to: account/credit applications, credit reporting agencies, online registrations, aircraft/crew/passenger trip information, surveys, blog posts, promotions, event registrations, newsletters, system logins, website access/navigation/utilization data, payment information, and sales/operational/administrative communications.

The information collected by Universal is used to provide and improve our products and services, to provide quality services to our clients, to contact companies whose representative has indicated an interest in receiving information about Universal, to maintain your account (if you have one), to enable website users to effectively navigate our website, and for the administration, review, and/or improvement of the content of our website. We may contact you in response to your comments or inquiries, or as part of the maintenance of your account with us (if you have one). If you decide that you do not want to receive further e-mails or contact from us regarding an inquiry, you can reply to the e-mail or use the contact telephone number provided to request that we not continue to contact you.

Personally-Identifiable Information

Universal limits our collection of personally-identifiable information from you to those instances when you chose to provide the information to us. Personally-identifiable information collected with your consent may include, for example, name, address, and/or passport information.


If you participate in a Universal blog(s), you should be aware that any information you submit there, including personally-identifiable information, can be read, collected, or used by other users of these blogs, and could be used to send you unsolicited messages. We are not responsible for the information, including personally-identifiable information, you choose to submit in these blogs. To request removal of your information from our blog(s), please call +1 (800) 793-1295 in North America, call +1 (713) 378-2778 outside North America, or send an e-mail to In some cases, we may not be able to remove your information, in which case we will let you know if we are unable to do so and why.


Universal uses “cookies” to obtain certain types of information when your web browser accesses our website. Cookies are alphanumeric identifiers that we transfer to your computer’s hard drive through your web browser to enable our system to recognize your browser, to provide various types of functionality, to better understand how you interact with our website, to monitor aggregate usage, and to optimize web traffic routing on our website. The “help” portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether.


Universal may disclose information you provide to us, including personally-identifiable information, to unaffiliated third parties when required for the delivery of the products and services you requested. Also, please note that we will disclose information, including personally-identifiable information, when required by law or in the good faith belief that such action is necessary in order to comply with the law or legal process.


Universal reserves the right to retain information for the length of our business relationship with you. In some cases, we will retain the information for a longer period as necessary to comply with our legal obligations, follow records retention policies, resolve disputes, and enforce our agreements.

Universal strives to maintain the accuracy of the collected information; however, you are invaluable in ensuring that information is complete and accurate. We expect you to correct or update the information we have collected from you, if you believe it to be inaccurate in any way. If you wish to correct or update such information, please call +1 (800) 793-1295 in North America, call +1 (713) 378-2778 outside North America, or send an e-mail to


Universal is very concerned with safeguarding your information. The integrity and availability of your information are critical to the provision of superior products and services to you. We employ administrative, physical, procedural, and technological measures designed to protect your information from unauthorized access or alteration and loss or misuse. We have implemented a multi-layered approach to protect electronic information through a comprehensive Information Technology (IT) Security program. Our IT Security program is designed to safeguard electronic information by proactively providing leadership and support for areas related to network security, system security, risk assessment, remediation tracking, and adherence to security compliance mandates. Universal employees work as a team to ensure that information is protected against unintentional disclosure and are guided by compliance objectives, standard operating procedures, and acceptable usage policies.


In the event of a merger, consolidation, sale, or transfer of all or substantially all of the assets or business of Universal, one of the assets which would generally be transferred is the information we collect from our clients and prospective clients. We will advise a successor or successors in interest of the terms of this privacy policy and our expectation that the successor(s) in interest will adopt and maintain this policy until there is a notification of an amendment of this policy.


Universal’s website is not directed toward children under 18. If a parent or guardian becomes aware that his or her child has provided us with personal or contact information without their consent, please call +1 (800)793-1295 in North America, call +1 (713) 378-2778 outside North America, or send an e-mail to


Universal and its successor(s) in interest reserve the right to and may revise this privacy policy from time to time. If we make a material change to this policy, we will post the updated privacy policy (with the date of change(s) noted in the policy) on the Universal homepage and other places we may deem appropriate, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.